Start a warranty claim

Tell us about the problem and add a few photos. You'll get a claim number as soon as you send it.

Prefer to talk? Call the warranty line at 888-533-2843, Monday–Friday, 6:00 am to 5:00 pm Pacific time. Before you start, the warranty terms say what’s covered.

1About you

First name *

Last name *

Street address

City

State

ZIP code

Email *We send your claim number here.

Cell phone

Home phone

Work phone

Best way to reach you

Email Cell phone Home phone Work phone

Best time to call (Pacific)

7 am – 11 am 12 pm – 6 pm

2Your door and where you bought it

Bought at

Store numberOn your receipt

Date of purchase *

Door type

How it was ordered

Installed by

Product or SKU numberOn the receipt or the door's label. Skip it if you don't have it.

Door sizeFor example 36 x 80 in

Is there a storm door over it?

Yes No

If yes, is it vented?

Yes No Not sure

3The problem

Which part has the problem?

What's wrong? *When you first noticed it and what it looks like. Up to 6,000 characters.

Photos and receipt *

The whole door, from outside
The whole door, from inside
A close-up of the problem
Your receipt (a photo or PDF)

At least one photo of the problem. Up to 10 files, 15 MB each and 90 MB in total: JPG, PNG, HEIC or PDF. On a phone this opens the camera.

We'll show your claim number right away and email it to you.